Table of Contents
- Information regarding Pharmiva’s processing of personal information
1. Pharmiva’s privacy notice
Pharmiva (”Pharmiva”) appreciated your interest in us and our products and that you visit our website, www.pharmiva.com ( the ”website”). We care about your integrity and we want to inform you about how we might come to process your personal data. Pharmiva will always comply with applicable law on privacy, amongst others the general data protection regulation (so-called GDPR), the Swedish Personal Data Act and other applicable privacy laws.
The purpose of this information is to:
- explain how we process private information, collected through your communication via the contact form on our web page
- ensure that you understand what information we collect and how the information is used.
- hold us accountable for protecting your rights and privacy in accordance with this information
How we collect personal data?
We collect personal information that you provide voluntarily when you use our website, communicate with us via e-mail or are otherwise in contact with us. Typical communications are:
- When you ask for information about our products.
- When you report side effects or express opinions about our products.
- When you apply for a position with us.
- When you communicate with us, e.g., via e-mail.
The type of data we collect
We collect the following categories of personal data, including but not limited to:
- Telephone number
- E-mail address
- Your topics/areas of interest related to Pharmiva
- Your message and other information provided therein
We collect and store your personal data, so that we can respond to your questions (via letter, e-mail or telephone), provide you with specific information that you have requested or applied for by contacting us, reply to your request, improve our services and products and/or for business development purposes. We also collect and store your personal data to comply with legal obligations. See the table below for information on how we process your personal data:
|Purpose (Why)||What personal data?||Legal basis|
|Communications after requested product information||Full name |
|Balance of interests|
|Communications within the framework of agreements with your company/employer||Full name |
|Balance of interests|
|Customer support matters and questions||E-mail |
Other personal data you enter when contacting us
|Performance of the contract / Balance of interests|
|To carry out business planning, reporting and analysis.||Customer data, e.g., e-mail, |
telephone number, name, etc.
Payment and purchase details
|Balance of interests|
|To evaluate, develop and improve Pharmiva’s product range.||Customer data, e.g., e-mail, |
call log, etc.
Payment and purchase details
|Balance of interests Consent necessary to ensure high quality and safety standards for healthcare and pharmaceuticals or medical devices|
|To comply with contractual third-party commitments, such as licensing agreements, and to take appropriate action on such commitments||Customer information, e.g., name, e-mail, call log, etc. Correspondence Payment and purchase details Side effects / symptoms or other health data that you share with us||Balance of interests Consent Necessary to ensure high quality and safety standards for healthcare and pharmaceuticals or medical devices|
|To comply with legal obligations and requests in relation to the judicial system.||Customer information, e.g., name, e-mail, call log, etc. Correspondence Payment and purchase details Side effects / symptoms or other health data that you share with us||Complying with legal obligations Balance of interests Consent|
|For the establishment, exercise or defense of legal claims||Customer information, e.g., name, e-mail, call log, etc. Correspondence Payment and purchase details Side effects / symptoms or other health data that you share with us||Balance of interests|
If you provide your personal data to apply for a position at Pharmiva, we will process your personal data in order to consider your profile. More information on the processing will be provided upon receipt of the application.
How long will we store your personal data?
Pharmiva keeps your personal data for as long as (i) it is necessary to fulfil the purposes for which it is processed, (ii) it is required by applicable law or (iii) it is necessary for the establishment, exercise or defense of legal claims. As for your contact details, your information will be stored throughout our communications. Personal data will be deleted four consecutive years after final contact.
Information provided through messages will be stored for two years, after which all personal data is anonymized and stored for statistical purposes.
Please do not hesitate to contact us for further information on how long we store your personal data.
How we protect the collected data
We maintain necessary organizational and technical measures to protect your data against accidental, prohibited or unauthorized destruction, loss, alteration, access, disclosure or use. Specifically, we have adopted the following security measures to protect the confidentiality, integrity and availability of your personal data, including but not limited to:
- Encryption and anonymization where possible/necessary
- Procedures and processes for secure access to personal data by Pharmiva employees
- Personnel training in personal data safety requirements
- Selection of appropriate processors, and, where applicable, sub-processors that can demonstrate compliance with applicable data protection and privacy laws
- Careful review of sub-processors, processes and procedures, as well as updating of procedures or renegotiation of terms/instructions to sub-processors where necessary.
To whom we disclose your personal data
We do not share your personal data with any third party, and we never sell your information. Access to your personal data within Pharmiva is limited to the employees, contractors and agents at Pharmiva that are responsible for private data handling. Data handlers are contracted with confidentiality clauses and may be subject to disciplinary action or dismissal if they fail to comply with these requirements.
We do not share your personal data with any third party and we never sell them. Access to your personal data within Pharmiva is limited to the employees, contractors and agents at Pharmiva who need access to the data to perform their assignments. These are subject to strict confidentiality requirements by contract, and may be subject to disciplinary action or dismissal if they fail to comply with these requirements.
International transfer of your personal data
Pharmiva always seeks to process all your personal data within the EU/EEA. Should your personal data be processed outside the EU/EEA through a service provider, we ensure that safeguards, such as a data transfer agreement including the European Commission’s standard clauses, are in place so that the recipients process the data in the same secure way as we do.
If your personal data is processed by Pharmiva, you have rights under the GDPR which can be exercised by making a request to Pharmiva. Your rights as a data subject enables you to request the following:
- Excerpts with your personal data processed by Pharmiva.
- Correction of your personal data if inaccurate.
- Deletion of your personal data (also known as the right to be forgotten).
- Restriction of processing of your personal data.
- Transfer of your personal data to another party (the right to portability).
- Our cessation of processing of your personal data (right to object).
- To not be subjected to automated individual decision-making.
You have the right to lodge a complaint with the national supervisory authority in your country, but please contact us as the first instance with your objections.
A request to use your rights as a data subject or questions related to this, should be addressed to Pharmiva in an e-mail to email@example.com. We will respond to your request as soon as possible and inform you of what action we have taken.
Changes to this information sheet
Any changes to this information will take effect once they have been published on our website. When we make a significant change to the information, we will inform you by posting a prominent notice on our website.
How to contact us
If you want to know more about how we process your personal data, or would like to exercise any of your rights, you can contact us at firstname.lastname@example.org. We will get back to you as soon as possible.
Information on cookie use
Pharmiva always strives to keep information (e.g., texts, photographs, graphics and other information) on the website accurate and up to date. The information is provided “as is”. We disclaim any responsibility for the completeness or availability of the website or information for whatever purpose and to the extent permitted by law.
This website and its content, such as images, texts, etc., which appear, are copyrighted and belong to Pharmiva or suppliers with exclusive rights.
It is forbidden to reproduce, republish, translate or otherwise distribute any part of the website or its content without Pharmiva’s written permission. You may, however, make a copy or download material for private use.