Legal information

Table of Contents

  1. Pharmiva’s privacy notice
  2. Cookies
  3. Disclaimer
  4. Copyright

1. Pharmiva’s privacy notice 
Pharmiva (”Pharmiva”) appreciated your interest in us and our products and that you visit our website, ( the ”website”). We care about your integrity and we want to inform you about how we might come to process your personal data. Pharmiva will always comply with applicable law on privacy, amongst others the general data protection regulation (so-called GDPR), the Swedish Personal Data Act and other applicable privacy laws.

The purpose of this information is to:

  1. explain how we are using the information and data that you are sharing with us for us to be able to offer our services, e.g. when you contact us via the contact form;
  2. (II) make sure that you understand what information and data we collect and what we do – and do not do – with it; and
  3. (III) hold us responsible to protect your rights and integrity in accordance with this information.

How do we collect personal data?
We collect personal data when you provide us with information on the website, communicates with us via e-mail or in any other way are in contact with us that leads to that personal data is handled and processed. Examples of situations are:

  • When you send a request for information about our products.
  • When you report a vigilance (side effect) or want to voice opinions on our products
  • When you apply for a position on Pharmiva.
  • When you communicate with us, e.g. via e-mail.

What personal data do we collect?
We collect the following categories of personal data, including but not limited to:

  • Namn
  • Telefonnummer
  • E-mailadress
  • Land
  • Dina intresseämnen/-områden avseende Pharmiva
  • Ditt meddelande och andra uppgifter lämnade där i
Så här använder vi insamlade uppgifter

Vi samlar in och lagrar dina personuppgifter för att kunna besvara dina frågor (via brev, e-mail eller telefon), för att ge dig särskild information som du har begärt eller ansökt om genom att kontakta oss, för att kontakta dig i samband med din begäran, för att förbättra våra tjänster och produkter och/eller för affärsutvecklingsändamål. Vi samlar också in och lagrar dina personuppgifter för att fullgöra våra rättsliga förpliktelser och/eller för vad som i övrigt medges enligt lag. Se tabellen nedan för information om hur vi hanterar dina personuppgifter.

Why we need to process the data (purpose)Legal basis of the processing activitiesPersonal data that is being processed for the identified purpose
To communicate with you when you have contacted us for more information in respect to our products Full name
Phone number
E-mail address
Legitimate interest
To communicate with you in respect of an agreement with your company / your employerFull name
Phone number
E-mail address
Legitimate interest
To handle customer support matters and answer questions E-mail address
Full name
Other personal data that you
might provide us with during the contact
Fulfilment of the contract / Legitimate interest
To perform business planning, reporting and analysisCustomer information, e.g. e-mail,
telephone number, name etc.
Purchase and payment data
Legitimate interest
To evaluate and develop and enhance Pharmiva’s product line Correspondence
Usage data
Health data (if provided to us)
Legitimate interest Consent Necessary to ensure high standards of quality and safety of health care and of medicinal products or medical devices
To comply with contractual obligations with third parties, such as licensing agreements, and to take appropriate action regarding such commitmentsCustomer information, e.g. name, e-mail, call logs etc. Correspondence Purchase and payment information vigilance (side effects) / symptoms or other health data you share with us Legitimate interest Consent Necessary to ensure high standards of quality and safety of health care and of medicinal products or medical devices
To comply with legal obligations and inquiries in relation to the judiciaryCustomer information, e.g. name, e-mail, call logs etc. Correspondence Purchase and payment information Pharmacovigilance (side effects) / symptoms or other health data you share with us Comply with legal requirements Legitimate interest Consent
To establish, exercise or defend a legal claim Customer information, e.g. name, e-mail, call logs etc. Correspondence Purchase and payment information Pharmacovigilance (side effects) / symptoms or other health data you share with us Legitimate interest Consent

If you have applied for a position at Pharmiva, and thus shared your personal data with us, Pharmiva will process your personal data to consider your application. We will provide you with more information on our processing of applicants’ personal data when receiving your application.

How long do we store your personal data?
Pharmiva will store your personal data as long as (i) they are necessary to fulfil the identified purposes that they are processed for, (ii) it is required by law or (iii) it is needed to establish, exercise or defence legal claims or whenever courts are acting in their judicial capacity. In respect to your contact details, we will store these as long as we are in regular contact with you. If you have not been in contact with us for four (4) consistent years, we will delete your contact details.

The contents of your messages or your privacy request to Pharmiva will be stored for two years in its full form. After two years, we will anonymise the personal details and keep the message in anonymised form for statistical purposes.

Do not hesitate to contact us if you would like to get more information on how long we are processing your personal data.

How we protect the collected data
We maintain applicable technical and organisational measures to protect your personal data against unintentional, unlawful or unauthorised deletion, loss, change, disclosure and/or use. We have especially implemented the following measures to protect your personal data’s confidentiality, integrity and accessibility, including but not limited to:

  • Encryption and anonymisation if possible/needed;
  • Guidelines and processes to assure Pharmiva’s employees secure access to personal data;
  • Education and training to make sure that all personnel are aware of the applicable security requirements;
  • Choice of suitable data processors, and if applicable sub-processors, that can prove their compliance with applicable laws and regulations on data privacy;
  • Thorough review of data processors, processes and procedures and, if necessary, update of procedures and/or renegotiation of terms/instructions to the processors.

How we might disclose your data
We do not disclose your personal data to any third party and we never sell you information. The access to your personal data within Pharmiva is limited to the employees, consultants or advisers who need access to the data to fulfil their assignments. The employees, consultants and/or advisors are governed by strict requirements on confidentiality in agreements and can be subject to disciplinary measures or dismissal if they are not abiding with the requirements.

International transfer of your personal data
Pharmiva strive to always process your personal data within the EU/EES. If your personal data would come to be processed outside the EU/EES by one of our service providers, we make sure that there are appropriate security measures in place so that the processor is processing the personal data in the same secure manner as we do, e.g. by having a data processing agreements that include the standard clauses as recommended by the EU commission in place.

Your rights
If Pharmiva processes your personal data, you are entitled a number of rights by the GDPR that you can exercise by sending a request to us. Your rights as a data subject (i.e. person whose personal data we process) provide you the possibility to request us to:

  • Provide you with an extract with your personal data as processed by Pharmiva.
  • Rectify of personal data that is wrong.
  • Delete your personal data (also called right to be forgotten).
  • Limit the processing of your personal data.
  • • Transfer of your personal data to another party (the right to portability).
  • Cease to process your personal data (right to object)
  • Not perform automated individual decision-making by use of your personal data.
  • Not send direct marketing to you.

You are entitled to submit complaints to your national data protection authority, but we kindly ask you to first contact us with your complaints.

A request to exercise your rights as a data subject or if you have any questions on your rights and how to exercise them, please contact Pharmiva via e-mail to We will respond to your questions as soon as we can and let you know what measures we have undertaken.

Changes to this privacy notice
All changes to this privacy notice enter into force as soon as they have been published on the website. If the privacy notice is significantly changed, information with details on the changes will be posted on the website.

This is how you contact us
If you would like to know more about how we process your personal data, or utilise one of your rights, you can contact us on We will response as swiftly as we can.

2. Information on usage of cookies
When you are visiting and browsing the website, we are registering information on your usage. This information includes what pages you are visiting and how you act when browsing the website. For information on our usage of cookies, please see our information on usage of cookies. The information describes the usage of cookies and other technical solutions on the Pharmiva website.

3. Disclaimer
Pharmiva strives to always keep the information (e.g. text, photos, graphical design and any other information) on the website correct and up to date. The information is provided ”as is”. Pharmiva is not be held liable for any completeness or accessibility in respect to the website or information regardless purpose and to the extent that it is provided for by law. 

4. Copyright
This website and its contents, e.g. pictures, texts etc., is protected by copyright and belongs to Pharmiva or its suppliers, with their sole right to use the contents.

It is prohibited to reference, re-publish, translate or in any other way distribute parts of the website or its contents without Pharmivas written approval. Thus, it is prohibited to reproduce, republish, translate or otherwise distribute the website’s content, in part or in full without Pharmiva’s written permission. It is allowed to make a copy or download the material for private use.